Question What can we as a community put in place to ease communication for member to member sales.

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While there is only so much we can do as a forum, or the provider of the platform I feel there is decent measures we could put in place to make transactions between buyer and seller more positive and communication more deliberate.
Currently as a community we have in place:

Verified Member status.
A decent feedback system which can be improved with any good suggestions by the community.

Please Chime in!
 
I think it's ok as it is. If someone doesn't complete a deal, it usually gets posted on the forum and that can ruin one's reputation as a seller.
Short of putting up an actual selling website such as eBay, with the power to reverse charges and issue refunds, I don't know how any "guarantee" can be built into a sale. As for buyers backing out well, I've seen that occasionally but I think sellers kind of expect that in some instances. No real harm done unless money changes hands but chips don't (and vice-versa). That may be why a lot of sellers prefer PPFF. If I don't know a seller to be completely reputable, I'd suggest using PP regular and just pay them the 3% (or so) fee.
 
No perfect system. I bought some chips from a Royal Flush member on the other site. Turned out he didn’t even own the chips. Royal Flush member on the Forum for over a dozen years and 100+ positive feedback with 100% being positive. Doesn’t get any “safer” right? He sent me chips, but not the chips we agreed to. He then blamed his vision and said to send them back. I agree and ask for a refund on the purchase price. Didn’t even ask to be reimbursed for shipping. Nope. He says tough shit. No refund. What can I do? Not a damn thing. I’m 4 months new and I’m told his reputation is better than mine, due to longevity, etc., best not to rock the boat, in spite of me having detailed documentation of every move. So, I eat $480. I been had by better for more money. Is what it is. Next. On the whole my experience has still be super positive, but I’d have made certain demands if I had that transaction to do over again. Like asking for pics of the chips with a date and his username to verify ownership. This guys reputation made me give him the benefit of the doubt. That won’t happen again. And if they act super weird in responses and are vague, trust your gut. I knew something was off from the jump, in hindsight. So, I chalk it up to a learning experience.
 
No perfect system. I bought some chips from a Royal Flush member on the other site. Turned out he didn’t even own the chips. Royal Flush member on the Forum for over a dozen years and 100+ positive feedback with 100% being positive. Doesn’t get any “safer” right? He sent me chips, but not the chips we agreed to. He then blamed his vision and said to send them back. I agree and ask for a refund on the purchase price. Didn’t even ask to be reimbursed for shipping. Nope. He says tough shit. No refund. What can I do? Not a damn thing. I’m 4 months new and I’m told his reputation is better than mine, due to longevity, etc., best not to rock the boat, in spite of me having detailed documentation of every move. So, I eat $480. I been had by better for more money. Is what it is. Next. On the whole my experience has still be super positive, but I’d have made certain demands if I had that transaction to do over again. Like asking for pics of the chips with a date and his username to verify ownership. This guys reputation made me give him the benefit of the doubt. That won’t happen again. And if they act super weird in responses and are vague, trust your gut. I knew something was off from the jump, in hindsight. So, I chalk it up to a learning experience.
Woah! Wait a minute. You bought chips. Received the wrong chips. You sent them back on your dime and ate the initial purchase amount? I gotta know who the seller was. Everyone needs to know who the seller was. And whoever talked You out of making a stink is an idiot.
 
I agree there is no perfect solution. A threat actor can almost always find a way to take advantage of any system put in place.

Like it or not a great way to make sure our community is a safe environment for buyers is to highlight unethical behavior.

@Jers28 if what happened to you is true you need to highlight this on Orange. This alerts other members to the issue and gives the other party an opportunity to explain their behavior and/or make you whole.
 
No perfect system. I bought some chips from a Royal Flush member on the other site. Turned out he didn’t even own the chips. Royal Flush member on the Forum for over a dozen years and 100+ positive feedback with 100% being positive. Doesn’t get any “safer” right? He sent me chips, but not the chips we agreed to. He then blamed his vision and said to send them back. I agree and ask for a refund on the purchase price. Didn’t even ask to be reimbursed for shipping. Nope. He says tough shit. No refund. What can I do? Not a damn thing. I’m 4 months new and I’m told his reputation is better than mine, due to longevity, etc., best not to rock the boat, in spite of me having detailed documentation of every move. So, I eat $480. I been had by better for more money. Is what it is. Next. On the whole my experience has still be super positive, but I’d have made certain demands if I had that transaction to do over again. Like asking for pics of the chips with a date and his username to verify ownership. This guys reputation made me give him the benefit of the doubt. That won’t happen again. And if they act super weird in responses and are vague, trust your gut. I knew something was off from the jump, in hindsight. So, I chalk it up to a learning experience.
Nope, fuck that. Name and shame.
 
@s28 if what happened to you is true you need to highlight this on Orange. This alerts other members to the issue and gives the other party an opportunity to explain their behavior and/or make you whole.
And here if that was the final resolution. No refund is bunko
 
Perhaps offering an escrow service for a fee? This could generate income for the site to help with day to day costs and upgrades. This would make larger transactions easier to purchase knowing the money would be held with PC until the chips arrive. Money would then transfer to the seller. Not sure how many people would use it, but it could be popular. Especially if it’s the only one in the market.
 
Sorry, been gone all day and just getting home. I’d be happy to post the entire conversation from start to finish and show exactly what was said and done by both parties. It seems this has finally prompted a response, which is the first I’ve had since August 4th. Unfortunately, it was just insults, chest pounding and ended with “send the chips back and you’ll get your refund”. Since this is the first I’ve heard from him in nearly two weeks and the tone was anything, but confidence inspiring, I’m not sure what to do, tbh. The whole fool me once, shame on you, fool me twice thing. If the situation was reversed, I’d have refunded him immediately, apologized profusely and paid for shipping. Clearly, we don’t see things the same way.

But, to answer your question, no refund has been given or even offered until today. And only once I’ve paid to ship the chips back to him and have zero recourse. At least now I can sell the things and recoup some of my losses.

His most recent communication until today, from August 4th, implied he had no intention of refunding me. If he wants to continue down the insults and threats route, I’ll do as suggested and Name and Shame. I’ll post every single communication both here and on PCF and let the court of public opinion decide. If he would like to rethink his position, possibly reread our conversation and decide how that looks for him, I’d be content to resolve the situation amicably. Seems to me that since I paid for the chips he never possessed in good faith and he’s had that money since July 25th, he should issue a refund to me immediately and once I receive funds, I’ll return the chips. That’s how the purchase was made. Why should I be the one to have to have faith in him to issue a refund and send the chips before hopefully he does the right thing?

I may be the new guy, but I’ve bought over 60k worth of chips, shufflers, cards and various items in the 4 months I’ve been on the forums. I have dozens of happy buyers and sellers. In fact, I recently refunded a purchase to a poor guy in Portugal who got ripped off by his government and UPS. It’s not entirely clear what happened, but the chips I sent him were destroyed in transit and he received roughly 2/3 of what I shipped. When he filed a claim, UPS asked him to return the package, which he did. They then returned the mostly destroyed box to me for some reason. Anyway, I could say tough and it’s not my fault, etc. But, I felt the proper thing to do was take up the fight with UPS myself and refund his money. My integrity doesn’t have a price, but if it did, it would be significantly more than $500 or whatever. So, I refunded the purchaser and in spite of none of the issues being my fault, have apologized repeatedly for the aggravation we’ve both endured. Seemed like the decent and human thing to do. Fault be damned.

Anyway, we shall see what the person who shipped me the wrong chips ultimately decides to do. It’s funny to me that he’s not said a peep until I made this post and now I have his attention. So far, just enough to insult me, my heritage and my home state. But, even that’s an improvement over being ghosted. Maybe he will refund the money, including the return shipping and apologize for the insults, holding my money hostage for nearly 3 weeks and wasting my time. Then again, monkeys may fly out of my ass. As poker players, you decide which side of that seems like the safer bet.
 
I agree there is no perfect solution. A threat actor can almost always find a way to take advantage of any system put in place.

Like it or not a great way to make sure our community is a safe environment for buyers is to highlight unethical behavior.

@Jers28 if what happened to you is true you need to highlight this on Orange. This alerts other members to the issue and gives the other party an opportunity to explain their behavior and/or make you whole.
I absolutely will in time. I’m trying my hardest to exercise some restraint until he’s had ample time to do the right thing. A couple weeks is a couple weeks longer than it would have taken me, but I’d rather not ruin the guys reputation until he’s played all his cards. I learned long ago that we don’t know what someone else is dealing with. Maybe he had a bad day. Maybe he lost someone dear to him. Could be dealing with a messy divorce, a dreaded disease, etc…. The last thing I want to do is jump to conclusions. So for now, I’m keeping things civil and nameless. Hopefully the next post from me will be a retraction and notice that all has been resolved amicably.
 
Woah! Wait a minute. You bought chips. Received the wrong chips. You sent them back on your dime and ate the initial purchase amount? I gotta know who the seller was. Everyone needs to know who the seller was. And whoever talked You out of making a stink is an idiot.
I haven’t returned them as of this post. His response of tough and that he wasn’t refunding me made it seem insane to return them. At least now I have the option of selling them and recouping some of my losses.
 
Only reason they aren’t already on the auction block is I’m giving him time to rethink his position. Fortunately, I don’t need the money. So, while it’s insane that he can just keep me waiting indefinitely, I figured I give it a few weeks, anyway. Lord knows if I had the opportunity to do things over from my past, I’d make some different choices than what were made when heated. So, I hoped cooler heads would prevail.
 
Only reason they aren’t already on the auction block is I’m giving him time to rethink his position. Fortunately, I don’t need the money. So, while it’s insane that he can just keep me waiting indefinitely, I figured I give it a few weeks, anyway. Lord knows if I had the opportunity to do things over from my past, I’d make some different choices than what were made when heated. So, I hoped cooler heads would prevail.
The fact that a long tenured member would admit to sending the wrong chips and still deny accountability is beyond reprehensible.

Us Capitol Trump GIF by Creative Courage

Season 1 GIF by Carnival Row
 
I applaud the restraint as I think we’ve learned it sometimes it takes time to resolve issues.
As for the name-calling, etc., it’s just childish BS and be ignored and learned from

So it’s been an unspoken rule not to post PMs or text messages that sounds like you’ve come to some agreement to resolution, but in the end, there is no resolution. All bets would be off even there with me.

Good luck with your resolution I hope all goes well
 
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